FAQs
1. Can I create an account on your platform? Absolutely!
We encourage all customers to create an account. By doing so, you can easily access our browser-based software, save your designs, and keep track of your orders and previous projects.
2. How do I get started with designing an order of service?
To begin designing an order of service, simply create an account on our platform. Once logged in, you can browse our selection of templates, choose the one that suits your preferences, and then customize the copy and add images of the deceased using our intuitive design tool.
3. Can I upload my own template design?
At the moment, we offer a selection of pre-designed templates that you can choose from. However, we continuously update our library to cater to various preferences and themes. If you have specific suggestions for new templates, feel free to let us know.
4. What customisation options are available for the order of service?
Our design tool allows you to customise the text and images on the template. You can personalize the content with meaningful messages, poems, or scriptures. Additionally, you can add photos of the deceased to create a more personalized and heartfelt tribute.
5. Can I save my progress and come back to it later?
Yes, you can! Our platform allows you to save your design progress, so you can continue working on it at your convenience. Just make sure you're logged in, and your design will be there waiting for you when you return.
6. What happens after I've completed the design and customisation? Once you've finished designing your order of service, you can proceed to the checkout process. We'll ask for your delivery information, and you can choose to have the printed product delivered to either your address or the funeral home.
7. How long does it take for the order to be processed and delivered?
The processing time depends on the complexity of your order and the volume of orders in our queue. However, we strive to complete and dispatch your order as quickly as possible. You will receive an estimated delivery date during the checkout process.
8. What are the payment options available?
We accept various payment methods, including credit cards, debit cards, and other secure online payment options. Rest assured that all transactions are encrypted and secure.
9. Can I review a proof of the order before it is printed?
Yes, we provide a digital proof of your order for review before it goes to print. This way, you can double-check all the details and make any necessary adjustments before finalising the order.
10. Do you offer bulk discounts for multiple orders?
Absolutely! We offer bulk discounts for larger orders. If you need assistance with a large number of order of service prints, please reach out to our customer support team, and they will be happy to assist you.
11. What if there is an issue with my order upon delivery?
If you encounter any issues with your order upon delivery, please contact our customer support team immediately. We will do everything we can to resolve the problem and ensure you are satisfied with the final product.
12. Can I track the delivery of my order?
Yes, we provide tracking information for all orders. Once your order is dispatched, you will receive an email with the tracking details, so you can keep an eye on the delivery status.
13. What if I need help or have further questions during the design process?
Our customer support team is always ready to assist you. If you have any questions or need help with the design process, feel free to reach out to us through our contact page or via email, and we will be happy to guide you through the process.
14. Is my personal information and design content safe with you?
Yes, we take data privacy and security seriously. Your personal information and design content are treated with the utmost confidentiality, as outlined in our privacy policy.
15. Can I reorder the same design in the future?
Certainly! If you need to reorder the same design in the future or make minor adjustments to a previous order, you can access your previous designs through your account and place a new order based on your saved project.
16. Can I preview different templates before making a decision?
Absolutely! You can preview all our available templates without creating an account. Once you find a template you like, you can create an account to begin customising it.
17. Are there any restrictions on the number of images I can add to the order of service?
We want you to create a meaningful tribute, so we don't impose strict limitations. However, we recommend a reasonable number of images to maintain a visually appealing design.
18. Can I order a sample before placing a bulk order?
Yes, we offer the option to order a sample of the design you're interested in. This way, you can assess the quality and ensure it meets your expectations before proceeding with a larger order.
19. Do you offer design assistance if I'm not tech-savvy?
Absolutely! Our customer support team is always ready to assist. If you find the design process challenging, just let us know, and we can help you create the order of service according to your preferences.
20. Can I include special finishing options like embossing or foil accents?
Currently, we offer standard printing options. However, we are continually exploring new features, and if there is enough demand for special finishing options, we may consider adding them in the future.
21. Are there any discounts for pre-planned or pre-arranged funeral services?
Yes, we understand the importance of pre-planned services, and we offer special discounts for orders that are part of a pre-arranged funeral plan.
22. Can I make changes to my order after it has been placed?
Once an order has been submitted, it immediately enters the processing phase. Therefore, any changes must be made before finalising the order. Please review your design carefully before completing the checkout process.
23. What paper and printing options are available for the order of service?
We use high-quality paper to ensure a professional finish. Currently, we offer various paper weights and finishes to suit different preferences. Our printing process ensures sharp and vibrant results.
24. Is there an option for expedited shipping?
Yes, we offer expedited shipping for customers who need their order of service delivered urgently. During the checkout process, you'll have the option to choose the shipping speed that best suits your requirements.
25. Do you ship internationally?
As of now, we primarily serve domestic customers. However, we are actively working on expanding our shipping options to include international deliveries in the future.
26. Can I order additional copies after the funeral service?
Certainly! If you need more copies of the order of service after the funeral, you can easily place a reorder through your account. We keep your designs accessible for future reprints.
27. What happens to my design after the order is complete?
We value your designs and keep them securely stored in your account. You can access them at any time, even after your order is complete, in case you need to reorder or make adjustments for future events.
28. Do you offer assistance with wording and content ideas for the order of service?
Absolutely! We understand that crafting the perfect content can be challenging. Our platform provides suggested wording and content ideas to help you create a heartfelt and memorable tribute.
29. Can I share my design with family members for their input before finalising it?
Yes, you can share your design with family members by providing them with a link to your project. They can view the design and offer their feedback before you proceed to place the order.
30. Do you have a satisfaction guarantee for your products?
Yes, we want you to be satisfied with the final product. If, for any reason, you are not happy with your order, please reach out to our customer support team, and we will work to resolve the issue to your satisfaction.
Need Help? Don't hesitate to contact our customer support team.
We're here to help you every step of the way in creating a memorable and meaningful order of service or funeral notice.